Roberta Cozza is a Principal analyst with Gartner Research. She works in Gartner Mobile Device team where she is focused on mobile devices market share and forecasting for Western Europe. Other areas of research are smartphones and mobile operating systems trends. She joined the company in 1999 and is based in Egham, U.K. Previously, Mrs. Cozza worked with the Gartner European Primary Research Center as an associate analyst, coordinating and developing primary research on IT-based projects. For six years, Mrs. Cozza was part of the Gartner Client Computing group where she focused on the PC market in Europe, the Middle East and Africa (EMEA).

Richard McCluney is the general manager of E2open’s telecommunications business. He has over 23 years of operations and supply chain management experience working all over the world with Solectron and Intel supporting their telecommunications customers such as Ericsson and AT&T. Over the last seven years at E2open McCluney has been responsible for developing lean supply chain solutions specifically for the telecommunications industry, working with such companies as Vodafone, Research In Motion, and Motorola. His focus has been to combine leading edge technology with process change management to implement best-in-class lean supply chains.

McCluney holds a MBA from the University of Washington and a BSc from the Cardiff University in the UK. Richard splits his time between London and California.

Mike Kelly has worked with the TM Forum since its earliest days, and joined its staff some nine years ago. He is concerned with the technical collaboration program, including the Business Process Framework (eTOM), where he has been involved over its entire development and now acts as Subject Matter Expert. He is a frequent conference speaker and trainer on behalf of TM Forum for this work.

 Mike has worked in telecoms for over thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on  telecommunications and IT policy. Mike also provides independent training and consultancy to organisations in applying the work of TM Forum and related bodies.

Currently IS Architect for Gemalto (with specific interest on EDI)  ,handling also mission on due diligence on potential acquisitions ( IT part).
Spent over 20 years in the Information Systems implementation  (ERP, PDM and Financial Consolidation) with  various divisions  of  Schlumberger Oilfield Services, Axalto and Gemalto. Previous positions on Consultancy companies ( Unilog) or industrial ( Thomson).   

Degree from ENSAE (Ecole Nationale de la statistique et de l’ Administration Economique) in 1978

French Nationality